Frequently Asked Questions
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FAQ About Home Care In Philadelphia
Choosing home care is a big decision, and we know you likely have questions. From understanding your care options to knowing what support is available, getting honest answers makes everything easier. We are here to help you feel informed, confident, and ready for the next step.
Below, you will find answers to the questions we hear most often. Everything is written clearly and simply so you can understand what to expect. If anything is still unclear, just reach out. Our care team is always here to help.
What services do you provide?
We offer a wide range of in-home services, including personal care, companionship, help after a hospital stay, and comfort care for end-of-life support. Our caregivers can assist with daily tasks such as bathing, dressing, meal prep, medication reminders, and mobility. Every care plan is built around your routine and personal needs.
What insurance or benefits do you accept?
Chosen Family Home Care proudly accepts Pennsylvania’s Community HealthChoices program, which includes major health plans such as Keystone First, UPMC, and PA Health & Wellness. We also support veterans through VA referrals and family caregiver programs, allowing eligible veterans and their loved ones to receive high quality care at home. In addition, we offer flexible private pay options with reasonable rates for families who choose to fund care directly.
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Chosen Family Home Care
Testimonials
"We love Chosen Family Home care, they submit the insurance claims for my mother...anyone who has had to deal with a long term care insurance company will understand how amazing this is.
-Brenda Hall
Can I become a paid caregiver for a family member?
Yes. If you are eligible for Pennsylvania’s Medicaid waiver program, you may be able to get paid to care for your loved one at home. We guide you through the application, provide caregiver training, and help with onboarding so you feel confident and supported every step of the way.
Clear Answers
We take time to explain every detail in plain language so you always know what to expect.
Trusted Support
From care plans to benefits, we guide you through every step with patience and care.
Local Experts
We know Philadelphia, we know the programs, and we know how to help families like yours.
Frequently Asked Questions
Do you serve the LGBTQ+ community?
Absolutely. We proudly provide inclusive, affirming care for individuals of all gender identities, orientations, and backgrounds. Our caregivers are trained in cultural competence and understand how to build trust through kindness, respect, and awareness. Everyone deserves to feel safe and seen in their own home.
How do you match clients with caregivers?
We get to know you first. We ask about your care needs, preferences, personality, and daily routine. Based on that, we select a caregiver who is a strong fit not just in experience, but in personal style and connection. If the match ever needs adjusting, we make it right without delay.
Are your caregivers trained and screened?
Yes. Every caregiver completes a full background check and receives in-depth training before providing care. Training includes topics like safety, infection control, communication, and respectful support. We also provide ongoing education to help caregivers grow and stay up to date.
What areas do you serve?
We serve families throughout the Greater Philadelphia area including but not limited to:
Berks County
Bucks
Chester
Dauphin County
Delaware
Lancaster County
Lehigh County
Luzerne County
Montgomery
Northampton County
Philadelphia
York
If you’re unsure whether your home is within our service area, just give us a call and we will check for you right away.
What makes Chosen Family Home Care different?
We are not just a care company—we are a community-based agency that puts people first. We build lasting relationships with the families we serve and work to ensure that care always feels personal. We do not believe in contracts or pressure, only in honest, flexible care that feels right for you.
What qualifications do home caregivers have?
Caregivers are usually trained as home health aides or personal care aides. Reputable agencies provide background checks, health screenings (like TB tests), and ongoing training to ensure quality care.
What tasks do home caregivers perform?
reminders, transportation, companionship, and support with mobility or exercise.
Does insurance or Medicaid cover home care?
Traditional Medicare does not cover non-medical home care. However, Medicaid in many states (including Pennsylvania) does cover home care through waiver programs. Long-term care insurance or veterans’ benefits may also help. Some agencies, like Chosen Family Home Care, can employ family caregivers under Medicaid waiver programs.
Who is eligible for home care?
Anyone who needs help with activities of daily living, companionship, or supervision can benefit. This includes seniors, people recovering from illness or surgery, and individuals with chronic conditions or disabilities.
Can you help me apply for benefits?
Yes. We help families apply for the Medicaid waiver, veterans assistance, and other funding options. Whether you are just getting started or have already begun an application, we will support you from start to finish and make sure nothing gets missed.
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